·       Provide end-to-end technical leadership for assigned applications, platforms, and technology initiatives, from solution assessment and design through implementation, stabilisation and operational support.

·       Translate business, functional, and non-functional requirements into fit-for-purpose solution designs, technical specifications, integration approaches, and implementation plans that support current and future business needs.

·       Act as the technical design authority for assigned solutions by reviewing architecture, application design, interfaces, data flows, infrastructure dependencies, security controls, resilience, and supportability before implementation.

·       Ensure technology solutions are aligned with enterprise architecture principles, IT standards, cybersecurity requirements, technology risk controls, and approved engineering practices.

·       Lead technical evaluation and resolution of complex application, integration, and service issues; drive root-cause analysis, corrective actions, and preventive measures to improve service stability and reduce recurring incidents.

·       Coordinate with infrastructure, cybersecurity, data, business users, and service providers to resolve technical dependencies and ensure end-to-end solution readiness.

·       Govern technical delivery across the system development life cycle, including design reviews, configuration or development oversight, testing, defect resolution, data migration, deployment, cutover, rollback planning, and post-implementation stabilisation.

·       Define and oversee technical test requirements, including system integration, regression, performance, security, and operational-readiness testing, ensuring critical defects and risks are addressed before production deployment.

·       Ensure technical documentation is complete, current, and fit for operational use, including architecture diagrams, system design documents, interface specifications, configuration records, deployment procedures, operating manuals, and support runbooks.

·       Contribute to technical workplan, procurement evaluation, budget planning, and cost optimisation by assessing solution options, technical effort, implementation risks, and total cost of ownership.

·       Monitor emerging technologies, industry practices, and relevant technical standards and recommend practical improvements that strengthen efficiency, resilience, scalability, security, or user experience.

·       Coach and mentor technical team members, promote consistent engineering and support practices, and build internal capability through knowledge sharing, technical guidance, and structured handover.

·       Support the operationalisation of IT policies, standards, and procedures, and ensure assigned solutions and technical activities comply with applicable governance, audit, and risk requirements.

·       Perform other related duties and technical assignments as directed by management, consistent with the responsibilities and seniority of the role.

JOB KNOWLEDGE, SKILLS & EXPERIENCE:

JOB KNOWLEDGE:

·       Strong knowledge of enterprise application architecture, solution design, system integration, APIs, data flows, interfaces and technical dependencies.

·       Sound understanding of system development life cycle (SDLC), technical design governance, testing, deployment, release, change and configuration management practices.

·       Working knowledge of application support, incident management, problem management, root-cause analysis, service level management and operational support models.

·       Good understanding of cybersecurity principles, technology risk, access controls, secure configuration, vulnerability management, resilience, backup and recovery requirements.

·       Knowledge of cloud, on-premises and hybrid technology environments, including how application, infrastructure, database, network and security components interact.

·       Understanding of IT governance, architecture standards, vendor management, technology procurement and total cost of ownership considerations.

·       Awareness of project management principles and methodologies sufficient to lead technical workstreams, manage dependencies and support delivery planning.

·       Knowledge of business analysis concepts and the ability to translate business outcomes into technical requirements and solution options.

SKILLS / COMPETENCIES:

•        Technical Leadership – provides clear technical direction, makes sound design decisions and establishes appropriate technical standards for assigned solutions.

•        Solution Thinking – evaluates business needs holistically and designs practical, scalable and maintainable solutions rather than isolated technical fixes.

•        Analytical and Problem-Solving – diagnoses complex issues, identifies root causes, assesses impact and drives sustainable resolution under time pressure.

•        Technical Governance – challenges weak designs, manages technical debt and ensures architecture, security, quality and supportability are addressed throughout delivery.

•        Stakeholder Management – communicates technical matters clearly to both technical and non-technical stakeholders and manages expectations constructively.

•        Vendor Management and Negotiation – evaluates technical proposals, challenges vendor assumptions, monitors delivery quality and protects the organisation’s technical interests.

•        Communication – produces concise, accurate and audience-appropriate technical documentation, recommendations and management updates.

•        Coaching and Capability Building – mentors team members, promotes disciplined technical practices and facilitates effective knowledge transfer.

•        Judgement and Accountability – makes timely decisions based on risk, evidence, business impact and technical sustainability, and takes ownership for outcomes.

•        Continuous Improvement – actively identifies opportunities to simplify, automate, standardise and improve technology solutions and support processes.

•        Customer and Service Orientation – balances technical integrity with service responsiveness and business priorities.

EXPERIENCE:

•        Minimum seven (7) years of relevant experience in information technology, including systems development, implementation, application support, technical solution delivery, or IT project environments.

•        Demonstrated experience leading technical workstreams or acting as a technical authority for business-critical applications, integrations, or platform implementations.

•        Hands-on experience in solution design, requirements analysis, system integration, technical troubleshooting, testing, deployment, and production support.

•        Experience managing external technology vendors or system integrators and reviewing technical deliverables against agreed requirements and standards.

•        Experience operating in environments with formal IT governance, cybersecurity, risk, audit, change control, and service management requirements is strongly preferred.

•        Experience in financial services, shared services, building management, or other regulated/service-intensive environments would be an advantage.

 QUALIFICATION:

•        Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Software Engineering, Engineering, or a related discipline. A postgraduate qualification is an advantage.

•        Relevant professional certifications in architecture, cloud platforms, cybersecurity, IT service management, Agile/DevOps, or project delivery are advantageous and should be aligned to the organisation’s technology environment.

•        Equivalent professional experience and recognised technical credentials may be considered where demonstrable depth of technical capability is evident.

Plan Lead the end-to-end delivery of reliable, integrated IT projects and solutions that address business requirements and stakeholder expectations within approved scope, budget, timeline and quality parameters. Ensure each implementation is aligned with the organisation’s IT infrastructure architecture, standards, policies and strategic direction, while contributing to operational efficiency and sustainable business outcomes.

Provide technical delivery leadership for complex and cross-functional IT initiatives by translating business objectives into executable technical delivery plans and ensuring architecture, cybersecurity, integration, data, deployment and operational-readiness requirements are addressed throughout the project life cycle.

•        Lead the planning, execution, monitoring and control of project activities, resource allocation and quality assurance throughout the project management life cycle, in accordance with the organisation’s policies, procedures and project management practices.

•        Ensure projects are effectively governed, tracked and delivered within agreed scope, timelines, budgets and quality standards, and that outcomes meet business and stakeholder expectations.

•        Develop the project approach and supporting business case, taking into account project dependencies, integration requirements, scope, schedule, resources and budget; communicate project direction, progress and approved changes to IT management and business stakeholders.

•        Partner with business users and key stakeholders to identify opportunities and prioritise project activities or initiatives based on business needs, resource availability, return on investment, productivity and compliance considerations.

•        Identify, assess and manage project risks, issues, dependencies and constraints; provide timely recommendations, escalate material concerns and review expected deliverables against actual outcomes to capture lessons learnt.

•        Review and analyse business and technical requirements to ensure completeness, feasibility and alignment with short- and long-term business and technology needs; review solution architecture to ensure solutions are integrated, resilient, flexible, cost-effective and aligned with the organisation’s IT direction and standards.

•        Plan and oversee system testing activities, including definition of test scope, preparation and application of appropriate test scripts, establishment of acceptance criteria and monitoring of test results.

•        Manage project procurement activities from tender issuance and evaluation through award, contract negotiation, contract signing and ongoing contract tracking.

•        Monitor project expenditure, forecast future costs, reconcile cost variances and obtain the necessary approvals for material deviations from the approved budget.

•        Manage the performance of service providers and vendors in delivering IT projects and solutions, including compliance with contractual obligations, organisational standards, procedures and agreed service requirements.

•        Coordinate with internal teams and vendors to prepare, maintain and file complete project and system documentation, including solution design documentation, operational manuals and project records.

•        Establish service-level expectations and transition requirements to support an orderly handover of implemented solutions to IT operations, support and maintenance teams.

•        Maintain awareness of relevant emerging technologies and professional practices, and cultivate relationships with external experts and industry peers to support continuous improvement of IT infrastructure, solutions, services and processes.

•        Establish and maintain an integrated technical delivery plan covering milestones, critical dependencies, acceptance criteria, technical risks, decision points and governance checkpoints.

•        Coordinate and critically review solution design with architecture, infrastructure, application, data and cybersecurity specialists to ensure non-functional requirements, including security, performance, resilience, scalability, recoverability and maintainability, are adequately addressed.

•        Apply the most appropriate delivery approach – Agile, Waterfall or hybrid – and govern backlog or work-package planning, release planning, environment readiness, change control and configuration management accordingly.

•        Lead readiness for system integration, data migration, cutover, production deployment and rollback, ensuring business continuity considerations are addressed and operational disruption is minimised.

•        Establish project dashboards and delivery indicators covering schedule, cost, scope, quality, risk, issues, dependencies and benefits; provide concise management reporting and facilitate timely escalation and decision-making.

•        Ensure vendors and implementation partners satisfy defined technical acceptance criteria and complete all required testing evidence, documentation, knowledge transfer, warranty/support arrangements and project-closure obligations.

JOB KNOWLEDGE:

•        Project management principles, methodologies, tools and project life-cycle governance

•        Business case development, dependency management, scope, schedule, resource and budget management

•        Business and technical requirements analysis and solution architecture alignment

•        IT infrastructure architecture, organisational technology standards and strategic IT direction

•        Project risk, issue, quality and change management

•        System testing planning, test execution approaches and quality measurement

•        IT procurement, tendering, contract negotiation, contract administration and project cost control

•        Vendor and service-provider performance management, including service-level agreements

•        Project documentation, system design documentation and IT operations manuals

•        Emerging technology trends relevant to IT infrastructure, solutions, services and processes

•        Software/System Development Life Cycle (SDLC) and practical application of Agile, Waterfall and hybrid delivery approaches

•        Enterprise and solution architecture concepts, including application integration, APIs, cloud/on-premise infrastructure, data flows and migration considerations

•        Cybersecurity, data protection, technology risk, resilience, disaster recovery and business continuity requirements relevant to solution delivery

•        Release, change, configuration and environment management, including service transition and operational-readiness practices

•        Project governance, delivery metrics, management dashboards, benefits realisation and post-implementation review practices

SKILLS / COMPETENCIES:

•        Project planning, organisation, monitoring and delivery management

•        Stakeholder engagement, facilitation and expectation management

•        Analytical thinking and the ability to assess business and technical requirements

•        Risk identification, issue resolution and development of sound recommendations

•        Clear written and verbal communication, including communication of project direction, progress and change

•        Budget management, cost forecasting and variance control

•        Procurement, contract negotiation and vendor management

•        Quality assurance, testing coordination and strong attention to detail

•        Documentation, records management and transition-to-support coordination

•        Collaboration and relationship management across internal and external stakeholders

•        Technical leadership with the ability to understand, challenge and synthesise technical options, risks, dependencies and trade-offs without being the subject-matter expert in every technology domain

•        Strong influencing, negotiation, facilitation and conflict-resolution capabilities across business, technical and vendor stakeholders

•        Structured problem-solving, critical thinking and sound decision-making in complex or uncertain situations

•        Executive-level communication with the ability to translate complex technical matters into clear business implications, options and decisions

•        Data-driven project control, including interpretation of delivery metrics, trends, forecasts and exception reporting

EXPERIENCE:

•        Minimum seven (7) years of progressive experience in information technology, including at least four (4) years managing complex IT projects, technical workstreams or enterprise solution implementations.

•        Demonstrated experience delivering projects involving enterprise applications, infrastructure or cloud platforms, systems integration, cybersecurity, data migration or other technically complex solution components.

•        Experience managing third-party implementation partners, technical deliverables, procurement and contractual obligations, production cutover and transition to operational support.

•        Experience working with cross-functional stakeholders and governance forums in environments requiring structured project controls, risk management and executive reporting.

QUALIFICATION:

•        Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering or a related discipline.

•        Professional project management certification such as PMP, PRINCE2 or an equivalent recognised certification is preferred; Agile/Scrum certification is an added advantage.

•        ITIL Foundation and relevant cloud, cybersecurity or architecture certifications are advantageous where aligned with the organisation’s technology environment.

·       Assist the Project Manager in project administration, coordination and support activities across the project life cycle, including initiation, planning, execution, testing, deployment, transition and closure.

·       Assist in the preparation and maintenance of project plans, workplans, milestone schedules, action trackers and dependency lists; coordinate and follow up project activities with responsible parties and promptly highlight overdue or at-risk items to the Project Manager.

·       Support project governance and control activities, including coordination of change and risk management, and maintain key project records such as risks, issues, assumptions, dependencies, decisions and change requests with clear ownership, due dates and supporting evidence.

·       Coordinate regular and ad-hoc project meetings, including scheduling, agenda preparation, organisation and distribution of meeting materials, recording of decisions, assigned tasks and next steps, preparation of accurate minutes, and follow-up on agreed actions.

·       Prepare and compile project reports, status updates, dashboards, discussion materials and management information to provide clear visibility of progress, milestones, outstanding actions, risks, issues and decisions required.

·       Set up and maintain project files and document-control procedures, including version control, filing conventions, approval records, project correspondence and retention of key project documents in the designated repository.

·       Coordinate and communicate with relevant business users, IT teams, vendors and other stakeholders on matters arising from project working discussions and management meetings, ensuring that decisions, actions and required information are communicated accurately and promptly.

·       Assist with project financial administration, including monitoring budget utilisation, preparing or tracking payment documentation, maintaining IT invoice records, monitoring committed costs and payment status, and escalating discrepancies or delays to the Project Manager.

·       Support system testing activities by coordinating test schedules, test participants, test evidence, issue or defect logs, retesting and completion status in accordance with the agreed test approach.

·       Assist with approved system setup and configuration activities, and coordinate with IT teams and vendors to ensure that required environments, access, data, documentation and technical prerequisites are ready for project activities.

·       Coordinate business familiarisation, operational readiness and cutover preparations, including readiness checklists, stakeholder confirmations, deployment dependencies, communications and transition activities required for go-live.

·       Support post-implementation and stabilisation activities by tracking incidents, outstanding defects, user feedback, vendor actions and handover items until ownership is transitioned to the relevant operational or support team.

·       Ensure project support activities are performed in accordance with applicable IT policies, project governance practices, information-security requirements, approval authorities and organisational procedures.

·       Identify opportunities to improve project administration, reporting, templates, trackers and coordination practices to enhance consistency, transparency and delivery efficiency.

JOB KNOWLEDGE:

·       Familiarity with project-management principles, life-cycle concepts, project governance and project-control disciplines, with practical understanding of project administration and coordination responsibilities.

·       Understanding of project planning, milestone tracking, action management, risk and issue management, change control, decision logging and project reporting.

·       Knowledge of project documentation and document-control practices, including meeting records, version control, approval records, flowcharts and maintenance of complete and auditable project evidence.

·       Basic understanding of the systems-development / implementation life cycle, including requirements, configuration, testing, defect management, deployment, cutover, stabilisation and handover to support.

·       Practical understanding of user acceptance testing and test coordination, including test schedules, evidence, defect tracking and retesting.

·       Working knowledge of project financial administration, including budget tracking, invoices, purchase or payment documentation and expenditure monitoring.

·       General awareness of IT applications, infrastructure, access management, data, interfaces and operational-support concepts sufficient to coordinate technical project activities effectively.

·       Awareness of information-security, technology-risk and confidentiality requirements relevant to IT project delivery.

·       Proficiency in Microsoft Office / Microsoft 365 applications, particularly Excel, PowerPoint, Word and Teams, with hands-on experience in Microsoft Project or equivalent project-management tools. Ability to prepare project documentation, trackers, presentations and basic process flowcharts; familiarity with SharePoint, project-management platforms or issue-tracking tools is advantageous.

SKILLS / COMPETENCIES:

·       Project Coordination & Control – organises activities, maintains trackers and follows through on commitments to support delivery against agreed milestones.

·       Planning, Multitasking & Time Management – manages multiple concurrent activities, prioritises competing tasks, remains highly organised and maintains a strong sense of urgency and deadline without compromising accuracy.

·       Communication – demonstrates strong verbal and written communication skills, particularly in English, and produces clear, concise, and audience-appropriate project records, correspondence, minutes, and updates.

·       Attention to Detail – is meticulous, organised and focused; maintains accurate records, detects inconsistencies, and ensures project documentation is complete, current, and traceable.

·       Analytical Thinking—applies a structured and analytical approach to project information, identifies gaps or emerging concerns, and supports timely escalation and decision-making.

·       Stakeholder Coordination—works collaboratively with business, IT, and vendor stakeholders and follows up diplomatically but persistently on agreed actions.

·       Initiative & Independence—able to function effectively with minimal supervision, takes ownership of assigned support activities, resolves routine coordination issues independently, and escalates matters appropriately.

·       Digital Literacy—uses office productivity, project-tracking, and collaboration tools effectively to manage information and produce reliable reports.

·       Learning Agility & Career Development—demonstrates enthusiasm for continuous professional growth, actively builds IT and business knowledge, and adapts positively to changing project priorities and delivery requirements.

·       Integrity & Confidentiality—handles project, commercial, and operational information responsibly and acts in accordance with organisational policies and professional standards.

EXPERIENCE:

·       Minimum 2 years of relevant experience in project coordination, project administration, PMO support, or a similar delivery-support role; prior experience supporting IT or systems-implementation projects is preferred.

·       Practical experience in maintaining project plans, meeting records, action trackers, status reports and project documentation.

·       Experience coordinating testing, system implementation, cutover, business readiness, or post-implementation support activities is an advantage.

·       Experience working with multiple internal stakeholders and external vendors in a deadline-driven environment is preferred.

·       Exposure to project budget tracking, invoice administration, or procurement documentation is advantageous.

QUALIFICATION:

·       Bachelor’s degree in Business, Business Administration, Information Technology, Computer Science, Project Management or a related discipline.

·       Project-management certification or formal training such as PMP, PRINCE2, CAPM, Agile/Scrum or equivalent is an advantage.